1.How do I place my order?
Simply add the items that you would like to purchase to your cart and proceed to checkout! We do not accept phone or email orders at this time.
2.How do I cancel my order?
If your order has not yet shipped, and you would like to cancel your order, please send an email to support@azmax.vip with the word "cancel" as well as your order number in the subject line. We will respond to cancellation requests during the business hours of M-F 9am-5pm. We are not able to cancel or change any part of an order once it has shipped from our warehouse.
Please double check all information before confirming your order. Once an order is placed, there is no guarantee that we will be able to cancel or edit the order information, even if the status still states "Unfulfilled" or "Pending Fulfillment".
*Please refer to our Return Policy for information on how to process a return or email support@azmax.vip for help.
3.How do I check the status of my order?
Click onTrack Order. In some instances, carrier's tracking information may only be available in 2-3 business days after the order is fulfilled.
4.How can I change my order or shipping address?
If you have not yet received a shipping confirmation email, we may be able to edit your order prior to being processed for shipment. Please reach out directly to support@azmax.vip with your order number in the subject line and your full name and new address in the body of the email. If choosing to edit any items in your order, please include the new preferred item's size, style, and color in your email so we can make the changes right away.
Orders tend to ship the same day, so once an order is placed, there is no guarantee we will be able to make any
changes. Please double check all information before confirming your
order.
Once your order has been processed for shipment, we are not able to change the delivery address, cancel the order, or adjust the shipping method. Thank you for understanding.
5.Refund policy
We will gladly accept your return or exchange of UNUSED or UNWORN merchandise within 30 days of receipt.
Before applying for a refund, please contact us by email (to: support@azmax.vip), tell us the reason, and attach a clear photo or video for the refund.
To be eligible for a return, your items must meet the following points:
- 1. Your item must be in the same condition that you received it. It must also be in the original packaging, and the packaging should not be damaged.
- 2. The cleanliness of the product and package should be maintained above 90%.
- 3. A receipt or proof of purchase is required.
- 4. Please write the product value is below USD 10. We will not cover any taxes when the returned product has been taxed.
Note: We do not process the refund during the package is in transition. But we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition you received and in its original packaging. You’ll also need the receipt or proof of purchase. Products that are damaged, scratched, etc., are not accepted.
Refund
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.
Late or missing refunds
If you haven’t received a refund, first recheck your bank account.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us by email: support@azmax.vip